Terms of Use

    Last updated: January 2025

    Titular del sitio

    PVR Properties es una marca de GRUPO PVR INMOBILIARIO 4NIER, S.A.S. de C.V.
    Calle Mastil 3L-14, Col. Marina Vallarta, C.P. 48335, Puerto Vallarta, Jalisco, Mexico
    Tel: +52 322 209 9240

    1. Acceptance of Terms

    By accessing or using the PVR Properties website (“Site”), contacting us, or submitting information through our forms or WhatsApp, you agree to be bound by these Terms of Use. If you do not agree to these Terms, you must stop using the Site immediately.

    2. Services Provided

    PVR Properties operates as a real estate and vacation rental service that provides:

    • Curated rental and property options
    • Pricing, availability, and booking assistance
    • Concierge communication
    • General customer support

    We do not guarantee availability or pricing until a written confirmation or contract is issued.

    3. Use of the Website

    You agree to use this Site only for lawful purposes. You are prohibited from:

    • Submitting false or misleading information
    • Attempting to access restricted areas of the Site
    • Interfering with the functionality or security of the Site
    • Using automated tools (bots, scrapers, crawlers) without written permission
    • Uploading harmful, malicious, or disruptive code

    Violation of these rules may result in restricted access or legal action.

    4. Accuracy of Information

    We strive to ensure that the information shown on the Site is accurate and up to date; however:

    • Property availability may change at any time
    • Pricing may vary by season, demand, or owner updates
    • Photos are provided for reference and may differ slightly from current conditions

    PVR Properties is not liable for inaccuracies caused by third-party systems, platforms, or property owners.

    5. Booking & Payments

    Reservations are not confirmed until:

    1) You receive written confirmation from PVR Properties, and
    2) Payment is completed through Stripe or other approved channels.

    PVR Properties does not store or process credit card details directly. All payments are handled through Stripe, which follows industry-standard security and compliance.

    Cancellation and refund conditions depend on each property owner's policies, which will be communicated to you prior to booking.

    6. Third-Party Services

    The Site may integrate or link to third-party services, including:

    • Stripe (payments)
    • Google Analytics, Tag Manager, Search Console
    • WhatsApp Business API
    • Mailchimp
    • Zoho Invoice

    PVR Properties is not responsible for the content, actions, or policies of these third parties. Your use of their services is governed by their own terms and privacy policies.

    7. Intellectual Property

    All content on this Site—including text, images, photos, design, layout, branding, and logos—is the property of PVR Properties or used with permission. You may not:

    • Copy, modify, or reproduce content
    • Use property photos or descriptions for commercial purposes
    • Distribute, publish, or exploit materials without written consent

    8. User-Submitted Content

    When you submit information through forms, WhatsApp, or email:

    • You confirm that the information provided is accurate and truthful
    • You grant us permission to use it for communication, booking assistance, and (if you opt in) marketing purposes

    We reserve the right to refuse service if fraudulent, abusive, or inappropriate information is detected.

    9. Limitation of Liability

    To the maximum extent permitted by law, PVR Properties is not liable for:

    • Errors or omissions in property data from owners or platforms
    • Losses due to cancellations, changes in availability, or scheduling issues
    • Website downtime, interruptions, or technical failures
    • Losses or damages arising from services provided by external vendors (transportation, concierge, maintenance, activities, etc.)

    Our services and the Site are provided on an “as is” and “as available” basis without warranties of any kind, express or implied.

    10. Indemnification

    You agree to indemnify, defend, and hold harmless PVR Properties from any claims, damages, losses, liabilities, and expenses arising from:

    • Your misuse of the Site
    • Your violation of these Terms of Use
    • Your unauthorized use of property information, media, or content

    11. Changes to These Terms

    We may update these Terms of Use from time to time. The “Last updated” date at the top of this page will always reflect the most recent version. Continued use of the Site after any changes constitutes your acceptance of the revised Terms.

    12. Governing Law

    These Terms of Use are governed by the laws of Mexico, specifically the jurisdiction of Puerto Vallarta, Jalisco. Any dispute arising from or related to these Terms shall be resolved exclusively in the courts of this jurisdiction.

    13. Contact Information

    If you have any questions about these Terms of Use, you may contact us at:

    Company: PVR Properties
    Address: Mástil 3L-14, Marina Vallarta, 48335 Puerto Vallarta, Jalisco, Mexico
    Email: info@pvr.properties
    Phone: +52 322-209-9240

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