Privacy Policy

Identidad y domicilio del responsable

PVR Properties es una marca de GRUPO PVR INMOBILIARIO 4NIER, S.A.S. de C.V.
Calle Mastil 3L-14, Col. Marina Vallarta, C.P. 48335, Puerto Vallarta, Jalisco, Mexico
Tel: +52 322 209 9240

1. Introduction

PVR Properties (“we”, “our”, “us”) is committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data. This Privacy Policy explains what information we collect, how we use it, how we share it, and the rights available to you.

By using our website, submitting a form, or contacting us through WhatsApp or email, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect personal information that you voluntarily provide when using our website or contacting us. This may include:

• Full name
• Email address
• Phone number
• Travel dates
• Number of guests
• Messages submitted through forms or WhatsApp

Payment Information: We do not store or process payment details directly. All transactions are securely managed by Stripe.

We do not collect government ID, sensitive data, legal documents, addresses, or precise GPS location.

3. How We Use Your Information

We use your information for the following purposes:

• Sending curated property options
• Providing quotes, availability, and pricing
• Assisting with reservations
• Sending promotional emails
• Remarketing campaigns
• Improving website performance
• Internal analytics and statistics

Your information is not used for automated decision-making or profiling.

4. Sharing & Disclosure

We only share your information when necessary to provide our services, including:

• Internal team for customer service and reservations
• Concierge or communication teams responding to messages
• Stripe for secure payment processing

We do not sell or trade personal data. Some data may be processed by third-party tools outside of Mexico following international security standards.

5. Data Security

We implement reasonable administrative and technical measures to protect your information, including:

• Secure HTTPS encryption
• Restricted access for authorized personnel only
• Use of third-party tools (Stripe, Google, Zoho) with certified security standards

While no digital system is fully immune to risks, we take all reasonable steps to safeguard your data.

6. Your Rights & Choices

You have the right to:

• Access your personal information
• Request corrections
• Request deletion of your data
• Opt out of promotional messages
• Request to stop marketing communications

To exercise your rights, contact us at: info@pvr.properties

7. Cookies and measurement technologies

We use the following technologies on pvrproperties.mx. Non-essential ones only run after you choose “Accept all” in our cookie banner; you can change your choice at any time via “Cookie preferences” in the footer or through your browser settings.

• Essential: session storage and your cookie choice; required for the site, the booking flow and the client portal to work. Cannot be disabled.
• First-party measurement: an anonymous identifier that records pages viewed, searches and inquiries so we can improve recommendations and know which property a request refers to. Data is stored on our own servers and is not sold or shared with advertisers.
• Google Analytics 4 (only with your consent): aggregated statistics about visits. Google’s privacy policy: https://policies.google.com/privacy
• Meta Pixel (only with your consent): measures the results of our Facebook/Instagram campaigns and allows remarketing to people who visited the site. Meta’s privacy policy: https://www.facebook.com/privacy/policy
• Error monitoring (Sentry): technical error reports and a small sample of anonymized session replays with all text masked, used to fix bugs.

8. Age Requirements

Our services are intended for users aged 18 and older. We do not knowingly collect information from minors.

9. Updates to This Policy

This Privacy Policy is reviewed periodically and updated when our practices change to ensure accuracy and compliance. Any changes will be posted with an updated revision date.

10. Contact Us

If you have questions or wish to exercise your data rights, you may contact us at:

Address: Mástil 3L-14, Marina Vallarta, 48335 Puerto Vallarta, Jalisco, Mexico
Email: info@pvr.properties
Phone: +52 322-209-9240